How can we help?

If you chose the subscription option when placing your order, you'll receive Selvia automatically according to the plan you selected:

• 1 pouch: you'll receive 1 pouch every 30 days.
• 2+1: you receive 3 pouches with your first order and then 2 pouches every 60 days.
• 3+2: you receive 5 pouches with your first order and then 3 pouches every 90 days.

The free units in the 2+1 and 3+2 offers apply to your first order only. You can view the details, upcoming dates and management options for your subscription in your portal.

Your next payment will be taken automatically according to the frequency of the plan you chose when ordering.
You can check the exact date of your next renewal in your subscription portal.
If you still have plenty of product left, review your subscription before the renewal: you can use the available options to adjust your next delivery.

From your subscription portal you can view and manage your plan. Depending on the options available, you can:

• review your next renewal;
• skip or delay a delivery;
• change the date of your next order;
• update your address;
• update your available payment details.

Always use the same email address you used when placing your order.

You can cancel your subscription directly from your subscription portal.
Log in using the same email address you used when placing your order and follow the steps to manage the cancellation.
Do this before your next renewal is processed.
Cancelling your subscription stops future renewals, but it does not cancel an order that has already been processed.

If you chose a subscription offer with your first order, your plan renews automatically according to the frequency you selected. That's why a renewal can be generated without you having to place a new order manually. You can log in to your subscription portal and check:

• your active plan;
• your next renewal date;
• the amount of product;
• and your upcoming deliveries.

If you still don't recognise the payment or order after checking, email us at support@tryselvia.com with your order number so we can look into it with you.

First, check that you're logging in with the same email address you used when placing your order.
If you used different email addresses for previous orders, your subscription may be linked to another one.
If it still doesn't appear after checking, email us at support@tryselvia.com and include your order number so we can track it down.

Delivery times can vary depending on the destination and the courier.
As a guide, the estimated timeframe we quote for receiving Selvia is around 7 to 15 days.
Once your order is on its way, you'll receive your tracking information by email.

Once your order has been dispatched, you'll receive an email with your tracking information.
Use that link to check the latest updates on your delivery.
If you can't find the email, check your spam, promotions or junk folders too.
If the tracking hasn't updated for several days and the estimated delivery window has passed, email us at support@tryselvia.com.

Once payment is confirmed, orders normally start processing within an estimated 4 to 8 working hours.
Weekends, bank holidays and busy periods can affect these times.
Once your order has been dispatched, you'll receive the available tracking information.

If you need to make a change, email us at support@tryselvia.com as soon as possible.
As long as your order hasn't yet been prepared or dispatched, we'll do our best to help.
Once it has been prepared or dispatched, we can no longer guarantee changes or cancellations.
Remember that cancelling an order and cancelling a subscription are two different things.

Email us as soon as possible at support@tryselvia.com and include:

• your order number;
• the address you entered;
• and the correct address.

If the order can still be changed, we'll do our best to update it. If you have an active subscription, remember to update your address in the portal too, so the same problem doesn't happen with future deliveries.

Email us at support@tryselvia.com with your order number and briefly explain what happened.
If the product arrived damaged or faulty, we recommend contacting us as soon as possible so we can look into it and offer you the appropriate solution.

Selvia contains a formula of 18 active ingredients. Its main ingredients include:

• wormwood;
• black walnut hull;
• clove;
• pumpkin seed;
• oregano oil;

along with other ingredients that complete the formula. You can find the full list and the corresponding amounts directly on the Selvia label.

Selvia is formulated gluten-free, GM-free and with no artificial sweeteners or flavourings.
For full details of the formula, always check the product label.

Selvia is produced to GMP standards, and every batch goes through checks designed to verify the purity and consistency of the product before distribution.
Ingredient quality and formula consistency are part of our production standards.

Selvia offers up to 100 calendar days from receipt of your order to request a return, provided the product meets the conditions set out in our Refund Policy. For a return to be accepted, the product must be:

• unused;
• unopened;
• in its original packaging;
• and in perfect condition.

To start a request, email us at support@tryselvia.com. Once the return has been received and approved, the refund will be issued to the same payment method used for the purchase and can take up to 14 calendar days from approval. For all conditions and exceptions, see our Refund Policy.

If you received a product with visible damage or a fault, email us as soon as possible at support@tryselvia.com and include your order number and details of the problem.
We recommend reporting visible damage within 14 days of receipt so we can deal with it as quickly as possible.
Our team will look into it and let you know the next steps.

You can currently pay using the options available at our checkout, including:
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay.
The options available may vary depending on your location and device.